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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

VIP Slow Boat to Luang Prabang   has an average customer care rating of 4.90 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 5.00
  • Quality of Information ...................................................................... 4.50
  • Overall Experience .......................................................................... 5.00
  • Safety/Organization ......................................................................... 5.00
  • Overall Impression/ Value.............................................................. 5.00
Pickup info:

Cross the border before 8:30am and wait at the customs office, having gone through immigration formalities.  Look out for a staff member holding a sign board with 'Chompoo Cruises' on.




Traveller Feedback

Ms Jane M.
- United States
on 08 Jan 2012
This was an excellent cruise for the value. The food was very good, the staff were very friendly, the boat was comfortable. We would highly recommend this experience to other travelers.

Mr Paul D.
- Australia
on 21 Nov 2011
The care and attention were second to none, along with the cultural information it made for the most pleasant trip we have had. Will recommend both WHL and Chompoo Crusies.
Well Done you made our stay in Loas......Thank You.