Phou Si Hotel

"I dont know about caring for the destination, but there was not a lot of caring for the customer happening. Other guests we spoke to also expressed their dissatisfaction with the service provided particularly the level of cleanliness. The location of this hotel is fantastic and with just a little effort in the service department they could be the perfect venue."
Mrs. Jeanette V. - Australia on 19/01/2010

"The hotel location is perfect, cause it is close to night bizarre. But as for cleanliness, I would rate below 2 star."
Ms. ARLEENA B. - United States on 12/04/2009

"if they tried they did not communicate it in any way"
Ms. sophia t. - Australia on 18/01/2009

"Very disappointed with the accommodation - and we are not hard to please...stayed at 3 hotels during this holiday and were extremely satisfied with both others, one dearer and one cheaper than Phou Si. The room was not clean, bedding was stained, and cushions on the bed were really dirty (not just grubby) Bathroom was dirty.
We also requested an airport transfer and after providing our flight details this was confirmed (and I had a printed copy of the confirmation). We called the hotel from the airport to see if they were coming and they claimed to know nothing about it and told us to take a taxi....this was not reimbursed. We asked if we could be provided with a transfer to the airport for our departure and were originally told yes, but then we were told that this was not possible as there were 4 of us and they would not be able to transport all of us and our bags...overall a disappointing experience. Given we had stayed at two other hotels (one in Thailand and one in Pakse) with very positive experiences, this was a disappointing way to conclude our holiday."
Mrs. Jeanette V. - Australia on 19/01/2010

"The room I stayed in was not very clean. The bedspread, sheets, pillow case, and towels were dirty and stained with old stain. Would not stay at this hotel again if return to Luang prabang for the price I paid for. The cleanliness is very important to me and to any traveler. The hotel itself desperately needs a make over."
Ms. ARLEENA B. - United States on 12/04/2009

"On check in we were shown first room that had little or no hot water and it was a shabby room tried second room but it smelt overpoweringly of smoke. Third rooom was disgustingly filthy with dirty bedspread, dirty marks onb walls, and plaster falling from walls
We booked there because we were to stay there with Infinity tours for 3 more nights but checked out and Infinity rebooked us into another hotel
We recommend infinity do not use this hotel
Graeme Shea"
Mrs. dorothy s. - Australia on 13/02/2009

"Felt past its useful time
big rambling unkempt
no hot water ,no safe in room ,bathroom mouldy and sink not working
staff looked depressed, most unlike other Lao people we met
only advantage would be for large groups who need parking or garden
i would not recommend this hotel especially at the price"
Ms. sophia t. - Australia on 18/01/2009

"This hotel is badly organised, our room which was paid in advance was not available when we arrived and we were left to find alternative accomodation. With a little more attention to detail this could be a great hotel and is situated within easy walking distance of restaurants & markets, would advise anyone about to stay there to phone and double check their reservation"
Mr. Geoffrey P. on 04/02/2008

"No comment submitted"
Mr. Peter B. - United Kingdom on 10/10/2007

"No comment submitted"
Mr. Anthony T. - Australia on 08/03/2007

"The Phou Si Hotel is one that could be so much better if the management and staff tried harder. As it is, I don't think the management is interested. We stayed there for 4 nights in mid-February 2007. The check-in process was fine and the hotel has the appearance of being quite nice. All the rooms are large and spacious but storage for clothes etc is very limited. The bathroom was bad. The hot water tap at the basin didn't work...the device to raise and lower the bath plug didn't work with the result that shower water filled the bath and wouldn't drain away though the hot and cold taps to the shower did work well. The floor and wall tiling in the bathroom was obviously done by a complete novice. The door opens awkwardly into the bathroom in such a way that you have to close it first to access the basin.

We didn't eat at the hotel for dinner, only for breakfast which was a choice between an American friend breakfast and a Continental one despite there being an a la carte side to the menu card. With either choice if you asked not to have certain items the items were still brought to the table. Lao people are generally very friendly and smiley, but not the restaurant staff who were much more interested in chatting together in the corner than in the needs of the customers.

On check-out day I asked the Front of House Manager on duty at Reception if the hotel had any feedback forms. I got a blank stare so I explained what they were. I was directed to two large tomes by the main door titled Customer Comments . I browsed though both of them and they were both full and dated back to 2002. I asked the FOH Manager if the hotel manager actually looked at these books and got a shrug. I asked for and was given some headed notepaper to write a note to the Hotel Manager in which I mentioned the problems and recommended the initiation of feedback forms so that any problems and customer feelings about the hotel can be revealed. I've no idea if the Manager received my letter or if anything will be done. But if I was the owner of this hotel I would hire some more experienced staff and rectify the problems. The Phous Si hotel is very well located and it could so easily be up there in a class with the likes of the Aspara hotel....if only!!"
Mr. Alistair G. - United Kingdom on 03/03/2007

"This is the 3rd time I stayed in this hotel, the only problem is when you check out, 2 hours before your flight time, they announce you that payment of your bill is not possible with credit card because of telephone line problems....so you have to pay in cash if you do not want to miss your plane!
It happened to me 3 times...I cannot believe in such a bad luck. So Take care!."
Mr. Didier P. - Thailand on 28/02/2007

"No comment submitted"
Ms. Helena P. - Switzerland on 22/01/2007

"No one had come though the transfer from the airport was requested. The transfer to a return airport was perfect."
Mr. GEN T. - Japan on 15/01/2007

"No comment submitted"
Mr. Anute P. - Thailand on 03/01/2007

"The hotel and room were very nice and conveniently located. The bathroom did not appear to have been updated recently and would have been bothersome to many visitors."
Mr. Timothy F. on 27/12/2006

"This was a terific experience. We are grateful to you for arranging the reservation.......MH."
Mr. Michael H. - United States on 16/12/2006

"Good quality rooms with all facilities in large pleasant grounds. Good value for this quality in Luang Prabang"
Mr. John R. - Australia on 28/11/2006